Frequently Asked Questions

General Questions about Cloud Clusters Services

What kind of WordPress service does Cloud Clusters provide?

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We provide fully managed WordPress hosting at affordable prices to small and medium-sized businesses. Our WordPress hosting environment is built on our self-developed cloud application management platform. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

Does your WordPress hosting service includes a control panel to manage the hosting?

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Yes, we provide a self-developed control panel. Aside from general operations to manage your hosting, our control panel supports administrative functions for WordPress, including FTPS server, monitoring metrics, and Shell / SSH.

Is your cloud WordPress hosting shared?

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No. All WordPress websites on our fully Kubernetes-powered platform are entirely isolated. Each WordPress website owns its dedicated resources.

What does the fully managed WordPress Hosting mean?

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Fully managed WordPress hosting on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.

What are the data center options?

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Currently, we have four data centers located in Dallas, Texas; Bend, Oregon; Charlotte, Colorado; and Kansas, City Missouri for our cost-effective hosting service. When you place an order, you can choose the location that is closer to your target audience. You can also take advantage of our 7-day free trial before commitment.

How do you provide technical support?

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We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us.

Do you offer any network and server uptime guarantee?

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Yes. We offer a 99.9% uptime guarantee for our network and all servers.

Do you do backups for my WordPress?

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Yes. Our Kubernetes platform takes backups regularly. The backup frequency varies by hosting plan. You can also back up your WordPress manually. Backup file retention period is 7 days. If you would like to keep it for a longer time, feel free to download it to your local machine.

Do you have access limits to my WordPress in the managed WordPress hosting service??

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No. We do not set limits on the access to your WordPress.

Can I monitor the resource usage on managed WordPress hosting plans?

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Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.

What currencies and payment methods do you support?

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Currently, we accept payment in US Dollars only and payments can be made with PayPal and credit card.

how can I get a discount?

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we have a membership program that allows you to get discounts ranging from 30 percent to 75 percent on our hosting services. You are encouraged to join our membership program to enjoy lower-cost hosting services. Learn more about the Membership program. You can also contact the Billing department for any discount questions.

How does your free trial works?

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Yes. We provide free trials so that clients can test if our services can meet their needs before payments. Each account is permitted to have up to 3 concurrent applications. To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan. If you are satisfied with our service, you can upgrade to the paid subscription at any time during the free trial. If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.

More Questions about WordPress Hosting

What WordPress version do you support?

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Currently, we support WordPress 6.0 Community.

What is the environment configuration for my WordPress?

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We have installed MySQL5.7 / PHP7.4 / Apache2.4 MySQL5.7 / PHP7.4 / Nginx1.14 in the managed hosting for WordPress.

How can I manage my online WordPress website?

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You can manage WordPress websites in the control panel we provide.

How can I migrate my WordPress website onto your platform?

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We support the most common migration method – via plugins. With migration plugins, users can easily migrate their websites onto our managed cloud hosting platform for WordPress.